Booking Terms & Conditions
Last updated: September 2026
Welcome to TRR Safaris.
We want your journey through Tanzania to be exciting, safe and unforgettable. These Booking Terms & Conditions explain what you can expect from us and what we ask from you when booking a safari, Kilimanjaro climb, Zanzibar stay or other travel service with TRR Safaris.
By confirming a booking with TRR Safaris, you agree to these Terms & Conditions.
1. About TRR Safaris
TRR Safaris is a Tanzania-based safari and travel company offering private and tailor-made travel experiences, including:
* Wildlife safaris
* Private safari tours
* Kilimanjaro climbs
* Zanzibar extensions
* Cultural experiences
* Photography safaris
* Honeymoon safaris
* Accommodation
* Airport and hotel transfers
* Domestic travel arrangements
* Other activities and excursions
Our core values are Trust, Reliable and Respect. We aim to treat our guests, our partners, local communities, wildlife and the natural environment with respect at all times.
For questions about these terms or your booking, please contact us at:
Email: info@TRR-Safaris.com
Website: www.trr-safaris.com
2. Your Booking
A booking is confirmed when:
1. You have accepted the proposed itinerary and price;
2. We have received the required booking information; and
3. We have received the deposit or payment stated in your booking confirmation or invoice.
The person making the booking confirms that they are authorised to make the booking on behalf of all travellers included in the reservation. Please check your booking confirmation carefully. Names, dates and other personal information must be correct. If you notice an error, please contact us as soon as possible.
3. Prices
The price of your trip will be shown in your quotation and booking confirmation.
The exact services included in your price depend on the itinerary you have booked.
Depending on your trip, the price may include:
* Private safari vehicle and professional driver/guide
* Accommodation
* Meals as described in the itinerary
* Drinking water during the safari
* National park entrance fees
* Conservation and permit fees
* Government taxes
* Airport or hotel transfers
* Activities specifically mentioned in the itinerary
Unless specifically stated as included, the following are normally not included:
* International flights
* International airport taxes
* Tanzania visa
* Travel insurance
* Vaccinations and medical expenses
* Tips and gratuities
* Alcoholic drinks
* Personal expenses
* Optional activities and excursions
* Items not specifically mentioned in your itinerary
Your individual quotation and booking confirmation always determine what is and is not included in your trip.
4. Payment
The required deposit, payment schedule and final payment date will be stated in your quotation or invoice.
Your booking is not guaranteed until the required payment has been received. Any bank charges, credit card charges, currency conversion fees or international transfer costs are the responsibility of the traveller unless we have agreed otherwise.
Please make payments only using the official payment instructions provided by TRR Safaris.
If you receive unexpected payment instructions or a request to transfer money to a different bank account, please contact us before making the payment.
5. Changes in Prices
We do our best to keep confirmed prices unchanged. However, safari costs can be affected by circumstances outside our control, such as:
* Changes in national park fees
* Government taxes or levies
* Permit fees
* Fuel prices
* Accommodation charges
* Domestic flight charges
* Significant currency fluctuations
* New government regulations
If an unavoidable price change affects your booking, we will inform you as soon as possible and explain the reason for the change. We will never change a price without a genuine reason.
6. Cancellation by the Traveller
If you need to cancel your trip, please inform us in writing by email as soon as possible. Safari bookings often require us to make advance payments to lodges, camps, airlines, national parks and other suppliers. Some of these payments may be non-refundable.
The cancellation conditions and any cancellation fees applicable to your trip will be stated in your quotation, booking confirmation or invoice.
The amount that can be refunded will depend on:
* When you cancel;
* Payments already made to third-party suppliers;
* The cancellation conditions of hotels, lodges, camps and airlines;
* Park and permit fees already paid;
* Other costs already incurred for your trip.
We will always try to recover refundable costs from our suppliers where reasonably possible. We strongly recommend taking out comprehensive travel insurance that includes trip cancellation and interruption cover.
7. Changes Requested by You
We understand that travel plans can change. If you want to change your itinerary, travel dates, accommodation or activities after confirmation, please contact us as soon as possible.
We will do our best to make the requested change, but changes depend on availability. Additional costs charged by hotels, camps, airlines, national parks or other suppliers will be passed on to you. A significant change of travel date may be treated as a cancellation and new booking if our suppliers do not allow the original reservation to be changed.
8. Changes by TRR Safaris
Travel in Tanzania is an adventure, and sometimes an itinerary needs to change.
We may adjust the itinerary when necessary because of circumstances such as:
* Weather conditions
* Road conditions
* Wildlife movements
* National park regulations
* Safety concerns
* Government restrictions
* Accommodation availability
* Flight schedule changes
* Natural disasters
* Other circumstances outside our reasonable contro
lIf a change is necessary, we will always try to provide a suitable alternative of a similar standard. Our priority will always be your safety and the overall quality of your experience.
9. Wildlife and the Great Migration
Tanzania's wildlife is wild and free. For this reason, TRR Safaris cannot guarantee that you will see a particular animal, the Big Five, a hunt, a river crossing or any other specific wildlife event.
The timing and location of wildlife and the Great Migration are determined by nature and can be affected by rainfall, food availability and other natural conditions.
Our experienced guides will always use their knowledge and experience to give you the best possible wildlife experience, while respecting the animals and national park rules.
We are guests in their world. We do not chase, surround, disturb or deliberately stress wildlife simply to obtain a photograph or closer view.
10. Respect for Wildlife and Nature
Respect for nature and wildlife is an important part of every TRR Safaris journey. Guests are expected to follow the instructions of their guide and the rules of Tanzania's national parks and conservation areas. This includes:
* Keeping a respectful distance from wildlife;
* Remaining inside the vehicle when required;
* Not feeding or touching wild animals;
* Not throwing rubbish into the environment;
* Not intentionally disturbing animals;
* Respecting protected areas and local regulations.
Our guides may refuse a request if they believe it is unsafe, illegal or harmful to wildlife or the environment. The safety and welfare of people and animals always come before getting the perfect photograph.
11. Safari Vehicles
Our safaris normally use specially equipped 4x4 safari vehicles with a professional driver/guide. Although we maintain our vehicles carefully, travelling through national parks involves rough and sometimes challenging roads.
Vehicle breakdowns, punctures, road delays or other unexpected situations can occasionally occur. If this happens, we will do everything reasonably possible to solve the problem and continue your journey.
Minor delays caused by normal safari conditions are part of travelling in remote areas and do not automatically provide a right to compensation.
12. Accommodation
We carefully select lodges, hotels and tented camps for your journey. Occasionally, an accommodation may become unavailable because of circumstances outside our control. If this happens, we will try to arrange an alternative of a similar or higher standard.
Accommodation in remote safari areas can be different from what you may be used to at home. Electricity, Wi-Fi, hot water or mobile coverage may sometimes be limited That is also part of travelling in some of Tanzania's most beautiful and remote wilderness areas.
13. Kilimanjaro and Adventure Activities
Climbing Kilimanjaro and participating in certain adventure activities involves physical effort and additional risks. Altitude sickness can affect anyone, regardless of age or fitness.
Our guides take safety seriously and may decide that a traveller must stop climbing or descend if they believe continuing would create an unacceptable health or safety risk. The decision of the lead guide concerning immediate safety must be followed.
Guests are responsible for informing us about relevant medical conditions, allergies, medication or physical limitations that could affect their participation.
If you are unsure whether you are fit enough for an activity, please consult a qualified medical professional before travelling.
Reaching the summit of Kilimanjaro can never be guaranteed.
14. Health and Medical Requirements
You are responsible for checking which vaccinations, medications and health precautions are recommended or required for Tanzania and any other country included in your journey.
Health requirements can change. Please obtain up-to-date advice from your doctor, travel clinic or relevant government health authority before travelling.
If you have allergies, dietary requirements, mobility restrictions or a medical condition that may affect your journey, please tell us before booking or as soon as you become aware of it.
We will make reasonable efforts to accommodate special requirements, but we cannot guarantee that every requirement can be met in remote areas.
15. Passports and Visas
Each traveller is responsible for having:
* A valid passport;
* The correct Tanzania visa, where required;
* Any required transit visas;
* Necessary travel documents;
* Required health or vaccination documents.
Please check passport validity and entry requirements well before departure. TRR Safaris cannot be held responsible if you are refused entry, boarding or travel because your documents are incomplete or incorrect.
16. Travel Insurance
We strongly recommend that every guest has comprehensive travel insurance. Your insurance should preferably cover:
* Medical treatment
* Emergency evacuation
* Repatriation
* Trip cancellation
* Trip interruption
* Delayed or missed flights
* Lost or damaged baggage
* Theft
* Adventure activities included in your itinerary
* For Kilimanjaro climbs and certain adventure activities, your insurance should specifically cover trekking at the relevant altitude and emergency evacuation.
You are responsible for checking that your insurance provides sufficient cover for your journey.
17. Flights and Delays
International flights are normally not included unless specifically stated otherwise.
Domestic flights may be arranged as part of certain itineraries.
Airlines are independent companies and their schedules can change. TRR Safaris cannot control airline cancellations, delays, baggage problems or schedule changes, but we will assist you where reasonably possible if they affect services booked through us.
Please allow sufficient time between international and domestic flights whenever possible.
18. Force Majeure and Events Outside Our Control
Sometimes events occur that neither you nor TRR Safaris can reasonably prevent or control.
Examples include:
* Extreme weather
* Flooding
* Wildfires
* Earthquakes
* Epidemics or pandemics
* Government restrictions
* Border closures
* War or civil unrest
* Terrorism or security incidents
* Strikes
* Airport closures
* Major transport disruption
* Changes in national park access
* Natural disasters
If such an event affects your trip, we will work with you and our local partners to find the safest and most practical solution. Refunds or additional costs in these situations will depend on which services can be recovered, changed or refunded by the suppliers involved.
19. Responsibility and Liability
TRR Safaris is responsible for providing the travel services included in your confirmed booking with reasonable care.
Some services are provided by independent third parties, such as:
* Hotels and lodges
* Tented camps
* Airlines
* Boat operators
* Balloon operators
* Activity providers
* National parks and government authorities
We select our partners with care, but we cannot control every action or decision of an independent third-party provider. TRR Safaris is not responsible for loss or damage caused by circumstances outside our reasonable control. Nothing in these Terms & Conditions is intended to exclude any responsibility that cannot legally be excluded under applicable law.
20. Personal Belongings
You are responsible for your own luggage, cameras, phones, passports, money and other personal belongings. Please take particular care of valuable equipment during safari drives, transfers and stays in camps or lodges. We recommend keeping valuable items with you or using a hotel or lodge safe when available. Appropriate travel insurance should cover valuable personal belongings.
21. Behaviour During Your Trip
We want every guest, guide, staff member and local resident to be treated with respect.
We may take appropriate action if a traveller behaves in a way that:
* Creates a serious safety risk;
* Is threatening, violent or abusive;
* Seriously disrupts other travellers;
* Deliberately damages property;
* Harasses staff, guides, local residents or other guests;
* Deliberately ignores important safety instructions;
* Seriously violates national park or wildlife regulations.
In serious situations, participation in part or all of the trip may be ended without refund.
22. Children and Minimum Ages
Some trips and activities have minimum age requirements. The applicable minimum age will be shown on the trip page, quotation or itinerary. Parents and guardians remain responsible for the supervision and behaviour of children travelling with them.
Please contact us before booking if you are travelling with young children so that we can recommend the most suitable itinerary.
23. Photos and Videos
During a safari, our team may occasionally take photographs or videos. We respect your privacy. We will not intentionally use recognisable photographs or videos of you for commercial or promotional purposes without your permission. If you prefer not to be photographed, simply tell your guide or a member of the TRR Safaris team.
24. Personal Information
We only collect personal information that is reasonably necessary to organise and provide your journey. Some information may need to be shared with hotels, national parks, airlines or other service providers in order to complete your booking. For more information about how we handle personal information, please see our Privacy Policy.
25. Complaints and Problems During Your Trip
If something is not right during your journey, please tell your guide or contact TRR Safaris as soon as possible. We would much rather have the opportunity to solve a problem while you are still travelling than hear about it after you return home. We will make every reasonable effort to resolve genuine problems quickly and fairly.If the matter cannot be resolved during your journey, please contact us in writing after your trip at:
info@TRR-Safaris.com
Please include your booking details and a clear description of the issue.
26. Website Information
We make every effort to keep the information on trr-safaris.com accurate and up to date. However, photographs, maps, descriptions, travel times, animal locations and sample itineraries are intended to give a realistic impression of the experience and should not always be interpreted as an exact guarantee.
Your personalised quotation, confirmed itinerary and booking confirmation take priority over general information displayed elsewhere on the website.
27. Governing Law
These Terms & Conditions and bookings made with TRR Safaris are governed by the applicable laws of Tanzania, unless mandatory consumer protection laws applicable to you provide otherwise.
We always prefer to resolve any disagreement through direct and reasonable communication first.
28. Changes to These Terms
TRR Safaris may update these Terms & Conditions from time to time.
The terms that apply to your booking are normally the terms that were applicable when your booking was confirmed, unless a change is required by law or is specifically agreed with you.
The latest version will be available on our website.
Travel with Trust, Reliability and Respect
At TRR Safaris, we believe a safari is about much more than seeing wildlife.
It is about experiencing Tanzania authentically, travelling safely, respecting the people you meet and giving wildlife the space it deserves.
Our goal is simple: to create an unforgettable journey while taking care of you and respecting the incredible natural world we are privileged to visit.
Trust. Reliable. Respect.We are guests in their world.
TRR Safaris
Email: info@TRR-Safaris.com
Website: www.trr-safaris.com
